Short Description:
The Senior Specialist role at Bain & Company in New Delhi focuses on CX insights, client success, and Prism sales. Requires 4+ years' consulting or data analytics experience, proficiency in tools like Tableau, strong client service skills, and an entrepreneurial mindset. Join a globally recognized consultancy championing diversity and social responsibility, offering a collaborative, high-energy environment for impactful change.
Job Title: Senior Specialist, Insights & Strategy Delivery
Job ID: 81860
Areas of Work: Analytics, Data & Research, Management Consulting
Employment Type: Permanent Full-Time
Location(s): New Delhi
Description & Requirements
WHAT MAKES US A GREAT PLACE TO WORK
We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity, and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion, and collaboration are key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor, and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ, and parents.
WHO YOU’LL WORK WITH
NPS Prism, Bain’s proprietary data business, is a market-leading customer experience benchmarking service. NPS Prism creates NPS and customer episode/journey benchmarks by surveying very large numbers of customers in a given sector. Customers are asked to identify the companies with which they do business, declare their likelihood to recommend each provider, describe why, and answer a battery of additional questions designed to reveal experiences with specific episodes, as well as share of wallet, channel preference, and other important data. NPS Prism offers rock-solid NPS benchmarks all the way to the episode level, the ability to determine the extent to which any given episode contributes to a company’s competitive differentiation, the value of improvement, and the ability to link performance to operational episode metrics. It is delivered through an interactive platform that allows subscribers to do their analysis.
WHERE YOU'LL FIT WITHIN THE TEAM
In this role, you will be a member of the client-facing Commercial NPS Prism team. You will be responsible for working with the Commercial team, Product team, and Bain case teams and Partners to support Prism sales conversations and pipeline objectives, support our clients in adopting Prism, and manage operational elements of the Prism commercial process. Successful candidates will have the ability to thrive in a fast-paced, dynamic environment and be comfortable balancing a variety of tasks and workstreams in parallel.
Key drivers to success in this position are:
- Becoming an expert on Prism product knowledge, competitive CX insights, and attention to detail in creating all materials and running operational aspects of the Prism customer success and sales.
WHAT YOU’LL DO
Support customer success and adoption efforts for the region
- Analyze large datasets and drive the story-building of CX insights for clients
- Develop CX insights and materials that bring those stories to life for clients to showcase the value of Prism
- Participate in client conversations with CEM(s) in the region to deliver insights and support clients in the use of the tool
- Support client training and adoption needs in conjunction with the CEM(s), including developing training materials and delivering training as needed
- Execute bespoke cuts of Prism data as requested by the clients and approved by the region CEM(s)
Support Prism commercial processes and sales conversations in conjunction with the Prism and Partner region team
- Develop CX insights and materials that bring those stories to life for prospective Prism clients to showcase the value of Prism
- With CEM(s), support case teams' needs to leverage select Prism insights in CD processes that provide opportunities to highlight Prism
- Manage the tracking and updating of the pipeline to ensure visibility and highlight progress
ABOUT YOU
Required:
- 4+ years of experience in consulting, customer insights, data analytics teams, or data-heavy client-facing roles
- Outstanding client service skills: responsive, proactive, empathetic, and detail-oriented
- Strong interest in customer experience, loyalty analytics, and applying strategic marketing to drive business results
- Demonstrated ability to derive insights from complex data
- Comfort in working with large data sets to execute analysis (Alteryx, DisplayR, Q, Tableau preferred)
- Excited about data and managing large data sets
- Attention to detail and top-notch delivery standards for clients
- Thrives in an entrepreneurial environment: you are proactive, a self-starter, and adaptive and can handle changing priorities
- Strong communications skills and a proven track record of collaborating across teams and organizations
Preferred:
- Tableau, DisplayR, or Q experience
Irrespective of an individual’s specific background, the successful candidate will be:
- Collaborative – someone who knows how to work with and through others to drive results and make change happen, as well as customer service-oriented
- Entrepreneurial, proactive, and productive - someone who knows how to prioritize what needs to be done and rallies colleagues to get things accomplished; a “roll-up-the-sleeves” type of attitude
- Bright – both insightful and creative, with strong problem-solving skills and pragmatic, with a practical, “real-world” sense of what is actually “do-able”. Possesses an affinity for data-driven insights to make decisions and is able to harness knowledge and expertise of the best content to support the Practice
- Articulate and compelling in his/her oral and written communication skills; engaging and concise – with interpersonal “presence”; adaptable across executive, technical, and Bain audiences
- Energetic, with drive, enthusiasm, and natural skills in relationship development; well-connected, with an extensive network of potentially relevant relationships
- Inspirational Leadership - track record of managing high-performing, service-oriented team members, motivating and developing colleagues above and below their own tenure
- A great colleague and teammate - passionate about the task at hand and fun to be around; someone with whom Bainies and clients go out of their way to work.
ABOUT US
Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future.
Across 65 cities in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes. Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise, and insight to organizations tackling today’s urgent challenges in education, racial equity, social justice, economic development, and the environment. We earned a gold rating from EcoVadis, the leading platform for environmental, social, and ethical performance ratings for global supply chains, putting us in the top 2% of all companies. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.
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