Skip to main content

Senior Product Manager at Hiver

Short Description:

The Senior Product Manager at Hiver drives product innovation for exceptional customer service via Gmail. Responsibilities include ideation, roadmap prioritization, user-centric development, and collaboration across teams. This role demands 7+ years' experience, entrepreneurial background, technical acumen, and a solution-oriented approach, aiming to revolutionize helpdesk solutions in a dynamic, customer-focused environment.



 

Position: Senior Product Manager

Product – Product Management / FTE / Remote

About Our Company: Hiver is dedicated to providing teams with a straightforward solution for delivering exceptional, personalized customer service. Our customer service platform, integrated with Gmail, is designed to be intuitive, easy to learn, and enjoyable to use. Trusted by thousands of teams at globally recognized companies, Hiver enables the provision of attentive, empathetic, and scalable human service. We take pride in being a top-rated product on G2, consistently achieving high levels of customer satisfaction.

At Hiver, our commitment is to excel in every aspect of our operations. Our product resonates with customers, our content captivates a diverse audience, our customer service ranks among the industry's highest, and our sales team is dedicated to customer satisfaction as much as achieving targets.

We operate profitably and have secured backing from notable investors, with K1 Capital leading our most recent funding round of $22 million, preceded by support from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.

Opportunity: As a Senior Product Manager, you will play a pivotal role in shaping the world's first Gmail-based helpdesk, steering the product roadmap to new heights. Your responsibilities will include deeply understanding our customers, prioritizing and translating pain points into detailed stories, and overseeing their implementation. A key aspect of the role involves delving into our competitive landscape and understanding our distinctive approach to problem-solving. With your experience, you will have substantial ownership in defining and measuring the outcomes of your contributions. This opportunity is ideal for a seasoned product professional to make a lasting impact, influence the product's future, and revolutionize the landscape of helpdesk solutions.

Responsibilities:

  1. Ideation: Identify problems to address based on customer pain points and stakeholder input. Prioritize ideas with well-articulated problem statements and innovative solutions, supported by thorough market and competitive research.

  2. Prioritization and Balance: Juggle customer demands for value, stakeholder expectations for speed, and engineers' pursuit of perfection. Create a balanced roadmap that optimally utilizes scarce resources.

  3. Product Development: Develop comprehensive and concise product specifications, starting with the "why." Collaborate with cross-functional teams of architects, engineers, and designers to ensure successful product delivery, overseeing scope, schedule, and quality.

  4. User Delight: Enhance Hiver's product capabilities by incorporating elements of delight. Focus on minimal effort user experiences, zero cognitive load, pleasing design elements, clever copywriting, and meticulous attention to detail.

  5. Collaboration: Work closely with cross-functional teams, including marketers, support engineers, and customer success managers. Ensure maximum reach and implement product changes that drive signups and enhance conversions. Promote transparency and educate stakeholders rather than merely informing them.

  6. Measurement: Define intended outcomes before initiating any development. Validate the achievement of outcomes post-implementation, leveraging analytics tools, customer feedback, and success indicators.

  7. Iteration: Iterate on the above processes, continuously refining and improving.

Qualifications:

  1. Experience: 7+ years of career experience, with a minimum of 4 years in product management, preferably in B2B SaaS.
  2. Entrepreneurial Background: Startup or entrepreneurial experience is highly advantageous. Previous coding experience is required.
  3. Technical Acumen: Understand technology platforms, integrations, and system design to collaborate effectively with engineering and technical leads.
  4. Growth Project Experience: Demonstrated experience in growth projects involving experimentation, iteration, and strong analytical skills.
  5. Analytical Skills: Utilize analytics tools, customer feedback, and success signals to formulate promising iterations.
  6. Solution-Oriented: Ability to devise simple and intuitive solutions suitable for Do-It-Yourself products like Hiver.
  7. Customer Understanding: Deep understanding of customer journey mapping, user segmentation, and targeting strategies.

 Please click here to apply.

Comments

Other popular job openings

Unilever is hiring for a fresher entry level Data Scientist role in India

Position: Data Science Specialist Company: Unilever Location: Mumbai, Maharashtra, India Job Type: Full-Time Job Mode: On-site Job Requisition ID: R-86289 Years of Experience: 0-3 years   Company Description: Overview: Unilever is a global leader in consumer goods, driven by a purpose-led approach. With a wide range of beloved brands, Unilever strives to enhance the lives of consumers and communities. The company emphasizes the importance of innovation, fostering a culture where business success is achieved through creativity, disruption, and sustainability. Values: Unilever believes in using business as a force for good, where every team member plays a role in improving lives and building a brighter future. By supporting employees with mentorship, inspiration, and an inclusive environment, Unilever fosters growth both personally and professionally. Global Impact: With nine out of ten Indian households using Unilever’s products, the company stands as a major player in shaping consumer

Beamer is hiring for a Remote Fresher Entry Level Data Analyst job in India

Position: Data Analyst Company: Beamer Location: Coimbatore, Tamil Nadu, India Job Type: Full-time Job Mode: Remote Job Requisition ID: Not specified in the description Years of Experience: Entry-level (0-3 years) Company Description: Beamer is a dynamic and innovative company, renowned for empowering product leaders and marketers to develop products that their customers value. The company is highly regarded in the global product marketing space, serving as a trusted platform that helps businesses communicate effectively with their customers. Beamer recently acquired Userflow, expanding its offerings into Product Onboarding and Analytics, which allows them to offer a more comprehensive toolkit for product-led growth (PLG) companies. Backed by successful investors with a track record in the SaaS space (including Dropbox, Solarwinds, and Datadog), Beamer is a profitable, early-stage company in growth mode. The company’s mission is to transform the way product teams engage and grow their

Allica Bank is hiring for a Remote Fresher Entry Level Data Analyst role in India

Position: Data Analyst Company: Allica Bank Location: Bengaluru, Karnataka, India Job Type: Full-time Job Mode: Remote Job Requisition ID: Not Provided Years of Experience: Entry-level         Company Description: Allica Bank is recognized as the fastest-growing company in the UK, specifically excelling in the fintech (financial technology) sector. Our focus is on supporting established small and medium-sized enterprises (SMEs), an often overlooked but crucial segment of the economy. SMEs are the foundation of local economies, representing over one-third of the UK's GDP, yet they have traditionally been underserved by both large-scale banks and modern fintech firms. Allica Bank's mission is to fill this gap by providing innovative, customer-centric solutions tailored to the needs of these businesses. Our growth trajectory is driven by our commitment to providing value-driven financial solutions to SMEs, helping them scale and succeed in their local communities. With a combinati

Dentsu is hiring for a fresher entry level Data Science Executive

Position: Modeling & Data Science Executive Company: Dentsu Global leader in advertising and marketing solutions Serves major clients with innovative and data-driven strategies LinkedIn : 1,365,924 followers Industry : Advertising Services Employees : 10,001+ Location: Bengaluru, Karnataka, India Job Type: Full-time Permanent position Job Mode: Hybrid working model (Combination of on-site and remote) Job Requisition ID: Not provided (for internal reference) Years of Experience: Entry-level position (experience not explicitly stated) Company Description: Dentsu is a global marketing and advertising company that focuses on creating data-driven solutions to enable brands to thrive in the digital world. With over 10,001 employees and a presence across multiple regions, Dentsu is a powerhouse in the advertising services industry. Dentsu helps brands navigate the complexities of the modern marketplace through data, creativity, and technology. Specializing in advertising services, the co

Neolytix is hiring for an entry-level fresher Business Analyst

Position: Business Analyst - Freshers Company: Neolytix Location: Gurugram, Haryana, India Job Type: Full-time Job Mode: On-site Job Requisition ID: N/A Years of Experience: Entry Level Company Description: Neolytix is a distinguished Consulting and Management Services firm specializing in the healthcare sector across the United States. Known for our targeted services and tailored solutions, we have built a reputation for delivering impactful and practical advice to our clients. Established Expertise : Our firm has honed its skills in supporting healthcare providers by addressing micro verticals, ensuring our solutions are both relevant and effective in managing the intricate details of healthcare management. Reputation and Reviews : We pride ourselves on maintaining high standards of client satisfaction, reflected in our commendable ratings. Our Google rating stands at 4.7 out of 5, and we hold a 4.2 rating on Glassdoor, with an 80% approval rating from our employees. Client and Empl

SitusAMC is hiring for a fresher entry level Associate Data Scientist

Position: Associate, Data Science (Associate Data Scientist) Company: SitusAMC Location: IN - Karnataka - Bengaluru Job Type: Part-time Job Mode: Onsite Job Requisition ID: JR00982 Years of Experience: Unspecified by seems like a fresher entry level opening Company Description: SitusAMC is recognized as a leading player in transforming businesses, especially in the real estate sector. They provide solutions and opportunities that allow both clients and employees to thrive. Whether one is a seasoned professional or someone just entering the workforce, SitusAMC offers a platform for career growth. The company promotes innovation, teamwork, and personal growth. Their mission revolves around helping individuals maximize their potential, blending cutting-edge technology and deep industry insights. SitusAMC is known for creating an inclusive work environment, where employees are encouraged to express themselves and advocate for the needs of others. They emphasize a global outlook while stayi

Silverspace is hiring for a fresher entry level Data Analyst in India

Position: Entry Level Data Analyst Company: Silverspace Inc. Location: Gurugram, Haryana, India Job Type: Full-time Job Mode: On-site Job Requisition ID: Not specified Years of Experience: Entry-level (0-3 years)   Company Description Founded in 2019 , Silverspace Inc. has swiftly established itself as a forward-thinking and fast-growing technology company . Our primary focus is on delivering innovative software development solutions and providing exceptional staffing services in the IT and healthcare sectors. Our mission is to revolutionize the way industries operate by leveraging cutting-edge technology and deploying highly skilled professionals who excel in their fields. Silverspace Inc. is committed to creating solutions that address real-world challenges and streamline processes in the IT and healthcare industries. With a strong emphasis on customer satisfaction , technological advancement , and continuous improvement , we strive to offer services that enhance operational effi

TIAA is hiring for a fresher entry level data analyst role in India

Position: Data Analyst Company: TIAA Global Capabilities Location: Pune, India Job Type: Full-time Job Mode: Hybrid Flex Job Requisition ID: R240800045 Years of Experience: No Experience Required Company Description: TIAA Global Capabilities was established in 2016 with the goal of utilizing a vast pool of global talent and reducing risks by insourcing key platforms and processes. The company is focused on building a scalable and sustainable organization with a primary emphasis on technology , operations , and expanding into the shared services business space . By working closely with colleagues in the U.S. and other global partners, TIAA strives to enhance its technology stack while reducing risks and improving operational efficiency. TIAA is a well-established organization committed to fostering innovation , developing breakthrough ideas, and improving productivity and throughput across the board. The company prides itself on being an Equal Opportunity/Affirmative Action Employe

Arkose Labs is hiring for a fresher entry level Data Scientist job in India

Position: Data Scientist (Computer Vision) Company: Arkose Labs Location: Pune, India Job Type: Full-time Job Mode: Hybrid (Remote & On-site) Job Requisition ID: Not specified Years of Experience: Not specified (open to candidates with Bachelors, Masters, or PhD in relevant fields) Company Description: Arkose Labs is a leading provider in the field of bot detection and mitigation, recognized as the 2023 Leader in the space by G2. The company’s AI-powered platform offers robust solutions designed to protect enterprises from online fraud and abuse. Arkose Labs has gained significant trust globally, with 20% of its customers being Fortune 500 companies. The company's security measures include the world’s first $1M warranties for issues like credential stuffing and SMS toll fraud. Headquartered in San Mateo, CA, Arkose Labs has a global presence with employees stationed in London, Costa Rica, Australia, India, and Argentina. Their vision is centered on creating a secure online envi

Zeta is hiring for a fresher entry level Data Scientist - I role in India

Position: Data Scientist - I Company: Zeta Location: Bangalore Job Type: Full-time Job Mode: On-site Job Requisition ID: CEO Office – Engineering Years of Experience: 6 months of relevant experience (even relevant internship experience works) Company Description: Zeta is a forward-thinking tech company specializing in the banking industry, founded in 2015 by Bhavin Turakhia and Ramki Gaddipati . The company provides cutting-edge solutions for banks and fintech companies to launch modern banking products. Through its flagship platform, Zeta Tachyon , Zeta offers a cloud-native, fully API-enabled stack that integrates various banking services like core banking, issuance, processing, lending, fraud detection, and risk management. This platform has enabled the issuance of over 20 million cards worldwide. With a presence across the US, EMEA, and Asia, Zeta collaborates with major financial institutions and fintech companies in various markets to revolutionize customer experiences for mult