Skip to main content

Data Scientist-Cx Analytics at IDFC First Bank


Short Description:

The role of Data Scientist - Cx Analytics at IDFC FIRST Bank involves utilizing advanced analytics techniques to understand and enhance customer behaviors. Data Scientists collaborate with business and tech teams to develop innovative solutions aligned with the bank's vision of becoming a world-class institution driven by ethics and technology. They leverage machine learning and AI algorithms to derive actionable insights from internal and external data sources, contributing to improved business performance. Success in this role is measured by the development and deployment of analytical tools, as well as addressing business use cases through data-driven initiatives. Overall, Data Scientists play a crucial role in transforming IDFC FIRST Bank into a diversified retail-led financial institution focused on delivering exceptional customer experiences.


Job Description: Data Scientist-Cx Analytics

Role Overview

The role of Data Scientist - Cx Analytics at IDFC FIRST Bank encompasses leveraging advanced analytics techniques to comprehend and map customer behaviors. This role requires a robust understanding of data and its relevant fields for analysis. Data Scientists in this role are expected to grasp the business perspective and proactively identify solutions to enhance customer experience. They innovate analytical solutions by developing models utilizing advanced machine learning and artificial intelligence algorithms, aiming for improved business performance. Additionally, they apply relevant analytics algorithms to derive actionable insights from both internal and external data sources. Collaboration is a key aspect of this role, as Data Scientists work closely with business and technology teams to ensure adequate data capture, structured data storage, and deployment roadmap creation. Moreover, they engage with cross-functional stakeholders to promote the adoption of analytics in decision-making processes, contributing to the broader vision of the bank.

Key Responsibilities

  1. Leveraging Advanced Analytics Techniques: Utilize advanced analytics techniques to comprehensively map customer behaviors.

  2. Data Understanding and Analysis: Demonstrate a robust understanding of data and its relevant fields for analysis purposes.

  3. Business Solutions Identification: Proactively identify solutions aligned with business objectives to ensure the best customer experience.

  4. Innovative Analytical Solutions Development: Innovate analytical solutions by developing models leveraging advanced machine learning and artificial intelligence algorithms for enhanced business performance.

  5. Actionable Insights Generation: Apply relevant analytics algorithms to derive actionable insights from internal and external data sources.

  6. Collaboration with Business and Tech Teams: Liaise with business and tech teams to lead initiatives ensuring adequate data capture, structured data storage, and deployment roadmap creation.

  7. Cross-functional Stakeholder Engagement: Work with cross-functional stakeholders to increase the adoption of analytics in decision-making processes.

  8. Alignment with Bank's Vision: Demonstrate an innate orientation towards contributing to the larger vision of the bank through data-driven initiatives.

Key Success Metrics

  • Development of Analytical Tools and Deployment: Successfully develop analytical tools and ensure their effective deployment.

  • Business Use Cases: Address and fulfill business use cases through analytical insights and solutions.

Educational Qualifications

  • Graduation: Any Graduate

  • Post Graduation: Any Post Graduate

  • Professional Degree: Any Professional Degree

Experience

  • 2 to 5 years in Data Science

About IDFC FIRST Bank

Overview

IDFC FIRST Bank is a leading private sector universal bank in India, guided by the vision to build a world-class bank driven by ethics and powered by technology, with a commitment to social good. The bank emerged from the merger of IDFC Ltd, a renowned development finance institution, and Capital First, a successful technology-led non-banking financial company focused on consumer and MSME financing.

Milestones

Since the merger, IDFC FIRST Bank has undergone a transformative journey from an infrastructure and corporate financing institution to a diversified retail-led financial institution. Significant milestones achieved between December 31, 2018, and December 31, 2022, include:

  • A substantial increase in the Current & Savings Account Ratio from 8.7% to 50.0%.

  • Retail financing surged from 30% to 67% of the funded book.

  • Deposits from retail customers grew from 17.1% to 71.5%.

  • Balance sheet expansion from Rs. 1,56,916 crores to Rs. 2,21,374 crores.

  • Branch network expansion from 206 branches to 707.

  • ATM network growth from 112 to 867.

  • Core Operating Profits escalated from Rs. 1,097 crores (Q3 FY19 annualized) to Rs. 4,873 crores (Q3 FY23 annualized).

  • Maintenance of high asset quality with gross NPA of 2.96% and net NPA of 1.03%.

  • Majority of the loan book constituted by retail loans with a gross NPA of 1.87% and net NPA of 0.70%.

In summary, the role of Data Scientist - Cx Analytics at IDFC FIRST Bank offers a dynamic opportunity to contribute to the bank's vision through innovative data-driven solutions, leveraging advanced analytics techniques to enhance customer experience and drive business performance.

Please click here to apply.

Before you go further ...


Get help!

or

Direct apply link!

Comments

Other popular job openings

Barclays is hiring for a fresher entry level Analyst role in India

Position: Analyst Company: Barclays Location: Noida, India Job type: Permanent Job mode: Hybrid (onsite on anchor days as per business requirements) Job requisition id: JR-0000031646 Years of experience: Not specifically mentioned - looks like a fresher entry level job as per JD; 0-3 years Company description Barclays is a leading global financial services provider, built on a foundation of innovation, collaboration, and customer-centric services. With a history stretching over centuries, Barclays operates in various sectors including personal banking, corporate banking, wealth management, and investment banking. The company's strong presence across continents allows it to offer a diverse range of financial solutions to an expansive customer base. Known for promoting an inclusive culture, Barclays is dedicated to creating a dynamic and supportive work environment where every individual feels valued and empowered. The firm prioritizes continuous...

Micron Technology is hiring for a fresher entry level Data Analyst role in India

Position: Data Analyst Company: Micron Technology, Inc. Location: Hyderabad, Telangana, India Job type: Full-time Job mode: On-site Job requisition id: JR75982 Years of experience: 0-3 years Company description Micron Technology stands at the forefront of memory and storage innovations, playing a critical role in how information powers the world. Their cutting-edge solutions drive the shift from traditional data usage to an intelligence-based economy. With a commitment to operational excellence and customer satisfaction, Micron offers a wide range of high-performance DRAM, NAND, and NOR memory and storage products. These solutions empower industries in areas like artificial intelligence, 5G, and beyond, influencing everything from data centers to mobile experiences. Micron’s efforts fuel the backbone of technological progress, pushing the boundaries of innovation. The company fosters a culture of inclusion, sustainability, and community service, ...

TIAA is hiring for a fresher entry level Analyst role in India

Position: Analyst (Client Service Associate) Company: TIAA Global Capabilities Location: Pune, India Job type: Full-time Job mode: Hybrid Flex Job requisition id: R250400193 Years of experience: Open to freshers; 0-3 years Company Description Founded in 2016, TIAA Global Capabilities is an extension of the renowned U.S.-based TIAA organization that has served professionals in the nonprofit sector for over a century. The firm focuses on leveraging a highly skilled talent pool to drive strategic initiatives in technology, operations, and shared services. With a vision to reduce operational risks and foster innovation, the organization plays a crucial role in enhancing the efficiency of TIAA’s global functions. The company fosters a collaborative environment where professionals work closely with U.S.-based colleagues to improve system throughput and productivity. Emphasis is placed on insourcing vital platforms and technological infrastructure to ens...

Demandbase is hiring for an entry level Data Analyst I role in India

Position: Data Analyst I Company: Demandbase Location: Hyderabad, India Job type: Full-time Job mode: On-site Job requisition id: Not explicitly mentioned Years of experience: 1 to 4 years (Internship experience also counts) Company Description: Demandbase stands at the forefront of B2B marketing innovation, transforming the traditional approach to go-to-market strategies. The company eliminates the barriers caused by fragmented data and technology, enabling sales and marketing teams to work more cohesively. Through Account Intelligence, Demandbase empowers organizations to identify opportunities sooner, engage prospects more effectively, and accelerate deal closures. Its footprint extends across major cities including the San Francisco Bay Area, New York, Seattle, and international locations like the UK and India. Recognized as a top workplace, Demandbase invests deeply in cultivating talent, enhancing company culture, and supporting community eng...

Bristlecone is hiring for a fresher entry level Data Scientist role in India

Position: Data Scientist - Data Science Company: Bristlecone Location: Mumbai, Maharashtra, India Job type: Full Time Job mode: Onsite Job requisition id: 16068 Years of experience: Open to entry-level candidates with required skill set; 0-3 years Company Description Bristlecone is a leader in AI-powered transformation services, specializing in connected supply chain solutions. The organization focuses on providing agility, transparency, automation, and resilience to help businesses manage change effectively. They offer a wide range of services across digital logistics, cognitive manufacturing, autonomous planning, smart procurement, and supply chain digitalization. Their portfolio includes consulting on digital strategy, system design and build, and implementation services, supporting a wide array of technology platforms. Headquartered in San Jose, California, Bristlecone has an extensive presence with offices across North America, Europe, and As...

Midtown Software is hiring for a fresher entry level Data Analyst role in India

Position: Data Analyst Opportunity for recent graduates and early-career professionals Freshers welcome, especially those with foundational training in data tools Involves both individual contributions and team-based tasks Ideal for candidates passionate about data and visualization Company: Midtown Software A US-registered international software services provider Specializes in innovative digital solutions and automation tools Offers consulting and product development services for Fortune 500 companies Active operations in the US, Canada, and India Uses modern technologies including ASP.Net, React, Angular, Azure, C#, SQL-as-a-service, and mobile platforms Location: Chandigarh, India Remote work model No relocation required; work from home Job type: Full-time role Open to candidates seeking long-term employment Stable and growth-oriented position Job mode: Remote opportunity Communication and coordination with US/Canada teams Flexibility...

Observe AI is hiring for a fresher entry level Associate Machine Learning Engineer

Position: Associate Machine Learning Engineer (Contract) Company: Observe.AI Location: Bangalore, India Job type: Contract (6 months) Job mode: Onsite Job requisition id: Not specified Years of experience: 0 to 2/3 years Company description Observe.AI is a leading innovator in conversation intelligence solutions for contact centers. The company's platform enhances frontline team performance by providing real-time insights, coaching tools, and workflow automation powered by the industry's most accurate AI engine. Trusted by renowned organizations like Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Recently secured $125 million in Series C funding, led by SoftBank Vision Fund 2, with participation from Zoom Video Communications, bringing the total funding to $213 million. Investors include Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. Observe.AI is comm...

Peraton is hiring for an entry level Junior Data Scientist role in US

Position: Title: Junior Data Scientist Focus Area: Scientific, Research, and Analysis Requisition ID: 2025-156396 Company: Organization Name: Peraton Industry: National Security and IT Services Areas Served: Land, sea, air, space, cyberspace Service Clients: U.S. Government, U.S. Armed Forces, Allies Location: Work Location: Washington, D.C. Workplace Environment: On-site presence required Relocation Assistance: Not mentioned Job Type: Employment Type: Full-time Employment Category: Professional Work Schedule: Standard business hours (not explicitly mentioned) Job Mode: Remote Work: Not permitted Telecommute Option: No Work Environment: In-person collaboration Job Requisition ID: Internal Reference Number: 2025-156396 Category Code: Scientific, Research & Analysis Application Status: Open for applications Years of Experience: Entry-level Requirements: 0 years with a Bachelor’s Degree Without Degree: 4 years of relevant experienc...

United Airlines is hiring for a fresher entry level Associate level Data Scientist role in India

Position: Associate – Data Scientist Company: United Airlines Business Services Pvt. Ltd. (a wholly owned subsidiary of United Airlines Inc.) Location: Gurugram, Haryana, India Job type: Full-time Job mode: Hybrid Job requisition id: GGN00001898 Years of experience: 0 to 2/3 years Company Description United Airlines is one of the most recognized and reputable airlines globally, known for innovation, customer service, and operational excellence. Headquartered in the United States, United serves hundreds of destinations worldwide and operates one of the largest and most comprehensive route networks in the aviation industry. United Airlines Business Services Pvt. Ltd., located in Gurugram, India, is a strategic extension of the parent organization. This subsidiary plays a critical role in managing digital transformation, advanced analytics, and technological innovation to streamline United’s global operations. The company provides employees with access...

Mass General Brigham is hiring for an entry level Data Analyst 1 role in United States of America (US)

Position: Data Analyst I Company: Mass General Brigham Location: Boston, Massachusetts Job type: Full time Job mode: (Hybrid – 2 remote days/week optional) Job requisition id: RQ4004076 Years of experience: 0-1/2 year preferred Company description Mass General Brigham is a world-renowned non-profit healthcare system that supports a wide spectrum of medical professionals including physicians, nurses, researchers, business specialists, and IT experts. Rooted in a mission to provide top-quality patient care while advancing teaching, research, and community service, the organization consistently delivers excellence across its academic medical centers and community hospitals. Established on the legacies of two of the most iconic academic medical institutions in New England, Mass General Brigham combines tradition with innovation to shape the future of healthcare. It is committed to leading healthcare not just in Boston but around the globe, especially in...