Lowe's India is recruiting for a Associate Analyst

Short Description:

The Associate Analyst position at Lowe's India is crucial for ensuring the operational integrity and customer satisfaction of the company's online merchandising efforts. With a focus on proactive monitoring and issue resolution, the role involves building strategic relationships with stakeholders and managing multiple projects effectively. Candidates must possess essential skills such as proficiency in Microsoft Suite, experience in online retail, and strong communication abilities. The role requires flexibility to work weekends and a keen attention to detail. Ideal candidates should have 6 months to 1.6 years of relevant experience and demonstrate a commitment to driving continuous improvement in customer experiences.

Position: Associate Analyst
Company: Lowe's India
Location: Bengaluru, Karnataka, India
Job type: Full time
Job mode: Onsite

Introduction to Lowe's India

Lowe's India serves as a pivotal force in enhancing customer experiences within the $97 billion home improvement sector. With over 4000 dedicated associates, Lowe's India operates across various domains including technology, analytics, finance, and shared services. Leveraging cutting-edge technologies and innovative methodologies, Lowe's India ensures that Lowe's maintains a competitive edge in the market. For further insights into Lowe's India, visit Lowes.co.in.

Job Summary

As an Associate Analyst in Online Support, the incumbent is deeply committed to enhancing customer experiences and holds comprehensive responsibility for the health and operational integrity of a product within Lowe's Online Merchandising organization.

They proactively monitor and address issues, insights, key performance indicators (KPIs), and processes, aiming for continual improvement in both employee and customer experiences. Their focus remains on ensuring clear communication and execution of complex omni-channel implementations, always with a consistent emphasis on enhancing customer and associate experiences.

Core Responsibilities

Building Strategic Relationships

Foster strong working relationships with business stakeholders to ensure alignment of execution strategies across all channels and meet deadlines effectively.

Flexible Work Schedule

Openness to working on weekends and holidays on a rotational basis to ensure seamless operations.

Project Management

Efficiently manage multiple projects simultaneously, understanding their value, complexity, and timelines to prioritize effectively.

Process Improvement

Provide recommendations for process improvements to minimize errors and enhance process efficiency.

Issue Management and Resolution

Ensure delivery of issue management and resolution strategies meeting high-quality standards.

Triage and Resolution

Responsible for issue triage, leveraging subject matter expertise to understand broader omni-channel impacts and participating in the review and reassignment of priorities based on available data for complex issues.

Production Changes

Support production changes by reviewing and recommending approval of intraday/emergency/expedited changes in the online product, in collaboration with the tech and product teams, considering broader omni-channel impacts.

Cross-Functional Collaboration

Collaborate with cross-functional teams and counterparts to understand the root causes of issues and the necessary actions for resolution.

Issue Trend Monitoring

Proactively monitor issue trends to identify and address potential challenges before they escalate.

Primary Skills

Essential Skills

Proficiency in Microsoft Suite.
Experience in online retail, collaborating across cross-functional teams.
Ability to effectively prioritize and manage multiple tasks with sensitive deadlines.
Flexibility to work on weekends.
Strong communication skills, both verbal and written.
Attention to detail, fostering teamwork, and collaboration.
Demonstrated business acumen, judgment, and decision-making skills.
Critical thinking and problem-solving abilities.
Capability to work independently with a sense of urgency.
Effective interpersonal and customer-facing skills.
Knowledge of database systems.

Experience

The ideal candidate should possess 6 months to 1.6 years of relevant experience in the field.

Through this role, Lowe's India seeks individuals who are not only technically adept but also possess a passion for enhancing customer experiences and driving operational excellence within the dynamic realm of online retail.

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