Position:
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Analyst – Business Intelligence
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Focused on deriving data-driven insights and enabling effective decision-making
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Involves advanced data handling, cleansing, and reporting for both internal and external audiences
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Requires coordination with business units and data analytics teams to streamline processes and improve data quality
Company:
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Capita
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A global leader in business process outsourcing and customer experience management
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Focused on delivering end-to-end solutions supported by technology and human capital
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Provides services across sectors like government, defense, financial services, and education
Location:
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Pune, Maharashtra, India
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On-site role, requiring regular interaction with internal teams and stakeholders
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Close coordination with departments in the same physical office for better collaboration and communication
Job type:
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Full-time employment
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Structured work environment with expected deliverables and reporting cycles
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Contributes to business objectives and analytics-driven initiatives
Job mode:
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Fixed-term
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Designed to meet specific business or project needs within a defined period
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Potential for renewal or transition to permanent depending on performance and project pipeline
Job requisition id:
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10108707
Years of experience:
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Not specified
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Role appears open to candidates from fresher, entry-level to senior-level depending on skill alignment
Company Description:
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Capita is a globally recognized outsourcing and professional services firm, with operations spanning across multiple countries including the UK, India, and other parts of Europe.
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The company specializes in helping both public and private sector clients operate more efficiently by transforming their business processes using a combination of human expertise and technology.
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With over 34,000 employees worldwide, Capita has built a strong reputation for streamlining business operations, enhancing consumer interactions, and delivering measurable outcomes.
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Its wide-ranging services span across domains such as customer management, IT solutions, administrative support, learning and development, public sector operations, and more.
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Capita’s mission revolves around making the complex simple. By leveraging innovative tools and analytics, they enable clients to meet evolving market demands with agility.
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As a publicly listed company, Capita reported an adjusted revenue of approximately £2.4 billion. Its strategic focus on AI integration, data-driven transformation, and automation ensures that clients always stay one step ahead.
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With a high emphasis on integrity, adaptability, and customer success, Capita continues to be a trusted partner for thousands of businesses around the world.
Profile Overview:
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This role as a Business Intelligence Analyst within Capita offers a dynamic and impactful position for individuals passionate about data analytics, business reporting, and strategic insight generation.
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As part of the data analytics team, the selected candidate will be responsible for developing and maintaining high-quality reporting processes and analytical outputs that influence business decisions.
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The position requires collaboration with internal stakeholders to understand data needs, monitor key performance metrics, and ensure alignment of analytical outputs with business goals.
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Analysts will be expected to support various functions by preparing detailed reports using business analytics tools and contribute to the continuous improvement of existing reporting systems.
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An important part of the role involves maintaining data accuracy, validating incoming data streams, and taking part in regular audits to ensure high data quality standards.
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By working closely with fellow analysts, the candidate will also contribute to automation initiatives and efficiency improvements within analytics processes.
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Candidates will engage with the broader data analytics community at Capita and participate in knowledge-sharing sessions, thereby growing both personally and professionally.
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The position is ideal for individuals who enjoy exploring data, identifying patterns, and making actionable recommendations for improved business performance.
Qualifications:
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Strong foundation in data analysis, data visualization, and statistical interpretation techniques
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Proficiency with business analytics and reporting tools such as Power BI, Tableau, SQL, Excel, or equivalent platforms
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Ability to handle large datasets and derive meaningful insights that drive decision-making
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Familiarity with data cleansing, validation, and transformation processes to maintain data integrity
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Comfortable working with databases, querying languages, and applying logical frameworks for problem-solving
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Excellent communication skills to collaborate with cross-functional teams and convey insights effectively
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Capable of understanding and translating business requirements into actionable data solutions
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Ability to create and maintain documentation for data models, business requirements, and reporting logic
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High attention to detail, especially when auditing data quality or producing dashboards for stakeholders
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Demonstrated ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment
Additional Info:
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As a Business Intelligence Analyst at Capita, individuals become part of a larger strategic effort to drive data-enabled transformations across multiple business units.
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The position offers exposure to real-world business challenges and provides an opportunity to solve them using the power of data and analytics.
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Capita’s culture encourages innovation, collaboration, and a customer-first mindset, making it an ideal environment for data professionals looking to make a meaningful impact.
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Employees are given access to internal communities and continuous learning programs to upskill themselves and stay updated with the latest analytical trends.
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The role includes regular involvement in performance tracking, metric development, and internal reporting, positioning the analyst as a key stakeholder in business success.
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Capita values transparency, accountability, and respect within the workplace and offers tools and resources to maintain employee well-being and work-life balance.
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While this is a fixed-term contract role, exceptional performers may be considered for long-term positions or transitions to different verticals within Capita.
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The company’s flat hierarchy promotes open discussions and knowledge exchange between different teams, ensuring collective learning and shared responsibility.
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The analyst will be encouraged to innovate and experiment with new techniques for reporting, data presentation, and visualization as part of ongoing process improvement.
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Overall, the role promises a fulfilling career path for data professionals willing to adapt, grow, and drive change through data.
Please click here to apply.
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